Privacy policy

This Privacy Policy explains how Ertiud collects, uses, and shares personal information when you visit our Shopify store, place an order, contact us, or request a return.

Information we collect

• Order information. When you place an order, we collect information such as your name, contact details, billing and shipping addresses, items purchased, order total, and payment status. Your payment provider processes the payment details you enter at checkout.
• Customer service information. When you contact us, we receive the information you choose to share, such as an order number, a sizing question, or a photo of an item.
• Store activity. Shopify and services enabled on our store may collect your IP address, browser and device information, cookie identifiers, pages viewed, and interactions with the cart and checkout.

How we use and share information

We use information to process payments, fulfill orders, arrange delivery, handle refunds and exchanges, answer questions, prevent fraud, and maintain business records. For example, we share the delivery details needed by the carrier to deliver your order.

We share relevant information with providers that help us operate the store, including Shopify, payment providers, fulfillment and delivery providers, and customer support services. We may disclose information when required by law or when necessary to protect customers, prevent fraud, or resolve a dispute.

Cookies, analytics, and advertising

Our store uses cookies and similar technologies to support functions such as remembering your cart and completing checkout. Where analytics or advertising services are enabled, those services may receive device identifiers and information about visits or purchases to measure performance, personalize ads, or understand which ads lead to orders. Depending on where you live, this activity may be considered targeted advertising or the sale or sharing of personal information under applicable law.

You can use the privacy controls available on the storefront or contact us to exercise applicable privacy choices. You can also manage cookies through your browser. Blocking essential cookies may affect checkout. To unsubscribe from marketing emails, use the unsubscribe link in the message.

Retention and privacy requests

We keep personal information for as long as needed for the purpose for which it was collected, including fulfilling orders, keeping required transaction records, and resolving disputes.

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to opt out of certain uses or disclosures. Email us to submit a request or appeal a decision. We may ask for information needed to verify your identity and locate your records.

Contact us

For privacy questions or requests, email info@ertiud.com or write to Ertiud, 792 Baldwin Rd, Pittsburgh, PA 15207, United States. Updates to this policy will appear on this page.