Refund policy

30-day returns and exchanges

For U.S. orders, you may request a return or exchange within 30 calendar days after delivery. We accept returns of both defective and non-defective items. This includes a return because the size is unsuitable or you have changed your mind.

Item condition

Items must be in new condition. You may open the packaging to inspect the item. If your item arrived defective, damaged, or different from the item you ordered, tell us what happened when you contact us. Opening the package to discover a defect does not prevent you from requesting a return.

How to return an item

  1. Email info@ertiud.com within 30 calendar days after delivery. Include your order number, the item you are returning, and whether you would like a refund or an exchange.
  2. We will provide the return mailing address and instructions. Please use the address provided for your return.
  3. Package the item securely, purchase a return shipping label, and mail the package. Keep your mailing receipt and any tracking number.

Return shipping and fees

Returns are made by mail. The customer is responsible for obtaining the return label and paying the return postage, except where applicable law requires otherwise. Ertiud charges no restocking fee.

Exchanges

To request an exchange, include the size, color, or item you would like in your email. Exchanges follow the same 30-day window, condition requirements, and return mailing process. If your requested replacement is unavailable, you may receive a refund for the eligible returned item.

Refunds

We issue a refund to the original payment method within 3 calendar days after we receive an eligible return. The refund includes the amount paid for the returned item and the applicable sales tax. Your bank or payment provider may take additional time to post the credit to your account.

If you are waiting for a refund, email info@ertiud.com with your order number and return tracking number, if available.